This document governs refund conditions and timeframes for FoxReload partners on digital-goods orders. It applies to all transaction types — balance debits, direct payments, and crypto top-ups.
Filing deadlines
A refund request must be filed within 14 (fourteen) calendar days of the transaction for undelivered or incorrectly delivered codes, and within 60 (sixty) calendar days for defective or non-working codes from the date when redemption failure is confirmed. After these windows, requests are not accepted except where mandated by applicable law.
Review timeframes
All incoming requests are reviewed within 3 (three) business days of registration in our system. Complex cases requiring upstream supplier verification may be extended up to 10 (ten) business days — the partner receives a notification of the extension with the reason. The outcome is one of: approved for refund, denied with justification, or replacement code offered.
Refund processing times
Once a request is approved, the refund is processed within 5 (five) business days. Refunds to internal balance are instant (up to 30 minutes). Refunds to external requisites depend on the payment provider and bank: USDT — up to 1 business day, bank transfers — up to 5 business days, SBP — up to 1 business day. The timeframe is measured from the moment FoxReload dispatches the funds; delays at the provider or receiving bank are excluded.
Refunds to the same requisites
Refunds are issued exclusively to the same requisites from which the payment was made. This is a security and compliance requirement: it prevents fraudulent diversion of funds to third parties and ensures AML/KYC compliance. Changing the refund requisites is not possible even on partner request; in exceptional cases (account closure, issuer bank liquidation) documentary proof and additional verification are required.
Non-refundable cases
Refunds are not issued in the following cases: (1) the code has been activated or used by the partner or their customer; (2) the filing window has expired; (3) the product was purchased at a discounted price explicitly marked "no refund"; (4) the reason for the refund is a price change or currency fluctuation; (5) the partner has violated the Terms of Service; (6) technical failures on the partner side unrelated to product quality.
How to file a request
File a request through the "Orders" section of your dashboard — select the order, click "Request refund", and fill out the form with the reason. Alternatively, contact support via Telegram t.me/foxreload, providing the order ID and a description of the problem. Attach evidence: error screenshots, activation logs, responses from the receiving platform. Requests on defective codes without evidence are not processed.
Refund contact
For all refund questions, contact support: Telegram t.me/foxreload. Sales and legal: sales@foxreload.com. Median first response time — 30 minutes during business hours (24/7 for critical incidents).
Effective from June 1, 2026